A few things
worth clearing up.
Plain answers about the investigation, the package and your next step.
Do I need to know where the leak is?
No. Tell us what you have noticed, when it started and any checks or repairs already attempted. That gives the investigation a useful starting point.
Does the package include fixing the leak?
The agreed residential package includes plumbing repair, parts, materials and testing, as well as specialist detection and necessary access. Decorative and remedial reinstatement are excluded.
Can you find leaks below floors?
Depending on the pipework and site conditions, pressure testing, acoustic listening, tracer gas and thermal imaging may help narrow a concealed leak. The appropriate combination is chosen for the property.
Will my insurer pay?
A Trace & Access report can support an insurance enquiry. Cover, authorisation, excess and reimbursement depend on your policy and insurer; payment is not guaranteed.
What is the price?
The agreed residential package is £1,600 including applicable tax. The £100 deposit is deducted from the total, leaving £1,500. Commercial work is quoted separately.
What is excluded?
Decorative and remedial reinstatement, such as drying, plastering, tiling and redecorating, is excluded. The specific scope is confirmed before work is agreed.
What if the agreed job takes longer?
There is no extra hourly surcharge simply because the agreed residential job takes longer. A change to the agreed work needs a separate discussion before proceeding.
Do you cover commercial properties?
Commercial enquiries are welcome and are quoted separately around the premises, access, operating requirements and scope.
Can I pay a deposit on this website?
No. An enquiry does not reserve an appointment or take payment. The enquiry form prepares your message for you to review and send in WhatsApp.
Can every leak be found without opening anything?
No. Detection methods can help reduce unnecessary opening, but concealed pipework may still require access to confirm and repair the source. No universal detection guarantee is made.
Does the warranty cover the whole property?
The 12-month workmanship warranty applies to the work carried out under the agreed scope. It is not a warranty for unrelated pipework, existing defects or excluded reinstatement. Confirm the full procedure before booking.
How quickly can you attend?
Availability is confirmed for the specific property and postcode before booking. No same-day or emergency response is promised by this website.
Tell us what’s
happening at home.
A damp patch. A moving meter. A boiler that keeps losing pressure. You don’t need to know where the leak is to make an enquiry.
Talk about your leak